Customer Success
Customer Success is the foundation of the CUSCEN Customer Lifecycle Methodology. All customers are supported by the customer success team with our largest customers having access to a dedicated customer success executive. Your success is our success.
Technical Support
Customers can access the Technical Support team via our support portal, telephone or email depending on the support plan you’ve signed up for. Our support team is dedicated to resolving any technical issues promptly, offering you straightforward and effective solutions.
Professional Services
CUSCEN offers a comprehensive range of implementation, professional services and consulting to empower customers to maximizing their return on investment.
Learning
Customers have access to training and material deliver across a wide range of platforms including CUSCEN Campus. Users that are looking to deepen their knowledge in a particular area can sign up to attend our regular instructor lead courses.
Caring for our Customers
Onboarding and Training
Seamlessly welcome customers and equip them with valuable product knowledge through tailored training sessions.
Technical Support
Responsive technical support ensures prompt solutions and demonstrates our commitment to resolving customer inquiries.
Relationship Management
Foster enduring customer partnerships through personalized interactions that reflect our dedication to understanding and serving unique needs.
Feedback Mechanism
Embrace customer insights for continuous enhancement, showcasing our commitment to evolving and aligning with customer preferences.